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What Our Clients Say

Tina is extremely professional and efficient.  With the difficulties of lockdowns she has managed get inspections done and sort out problems with the demolition and rebuild of the property next door.  She has liaised with the site manager to solve the stormwater flooding, retaining wall, fence and removal of trees. She has kept the tenants informed and reassured.  Many thanks

Tina Chang, at Ray White Best Property Management, is excellent to deal with. Having a reliable referral source is very important in businesses that are so trust reliant and referral based. We refer Tina a lot for this reason. Client feedback, coming back to us to date has been:

  • Tina was punctual, friendly, patient and made us feel at ease.
  • Tina was kind, knowledgeable and attentive to detail. Went over and above her duty to make us comfortable and confident with the process.
  • Tina paid good attention to detail, followed up, listened to any concerns and diligently carried out what she promised to do.
  • Tina builds long term business associations naturally and her conduct and care of her clients reflects the same.

We highly recommend her to Landlords and Tenants alike, as a trustworthy and diligent Property Manager, without any hesitation.
Damon Pooley

I highly recommend our Property Manager Tina Chang, she is very helpful and is always quick to respond to any queries we have. We feel well supported and looked after especially when we have had a rough time in lockdown.

Tina Chang helped one of my clients with renting their property. She was very helpful and professional in her approach.  I would not hesitate to refer other clients to her.
Christopher Valladares

Tina Chang is simply amazing!!! She is very accommodating and professional.  She responds very quickly 24/7!!! Last month we had our 1st property inspection with her and we are pretty amazed how she handles the inspection.  She is very concerned with our safety and comfort.  One of the best Property Managers ever!!!! This lady deserves a raise!!
Joseph M

Carl has been professional and friendly throughout my time renting one of the properties he manages.
Claudia H

My wife and I have nothing but wonderful things to say about Carl. We live in Taiwan, so having someone who professionally and personally manages our properties is essential to us.
Carl always finds tenants who care and look after our homes. He also goes the extra mile to ensure our properties are well maintained by reputable professionals when work needs to be done. It sounds a little cheesy, but knowing we have Carl looking after our properties thousands of miles away does help us sleep soundly at night.
Rock Hudson

I look after international corporate clients so finding a new short or long term rental property in the most suitable location is very important. Carl is always prepared to show his available properties to my clients in their limited time frame. For me the most important part is that my clients are looked after while living in their rental home. Carl deals with any issues promptly and I have several clients who are very happy with his high level of customer service and great communication. Thank you Carl.
Hana Roberts

I highly recommend Carl Russell for all aspects of letting. He is always professional and very efficient at what he does. Thank you Carl.
Kirsty Cowie

Andrea has been amazing! She has been very patient and attentive to all my queries and requests. No matter how busy the times get, she always responds to me as promptly as she can. Very efficient and quick too. She was able to negotiate with the owners in hours. Thank you for helping our little family find a new home!
Claire & Gerald Tamse

Andrea was amazing, I had called and emailed lots of agents before and not 1 call back, Andrea answered and swiftly made an appointment for a viewing. She was extremely knowledgeable about the property and very helpful to getting us answers  very quickly. I highly recommend her to help you find a property or list your property with as she gets the job done with a smile
Claire Tanira

We had a great experience with this Ray White Office, Andrea has been very responsive and accommodating. She was professional, always smiling and gave us lots of advice on how to make our application more appealing. We would definitely recommend Andrea and the team at Best Property Management.
Em Mouse

We have had Andrea looking after our property for a year now. The property has had a few problems and she has always been there no matter when to coordinate and find people to fix them. She is good with the tenants making sure everything runs smoothly and keeps us appraised on what is going on. She is also a lovely person. Thanks Andrea
Sue Pudney

As a tenant applying and moving into a property, I found the property manager, Andrea Boussicot, responsive, supportive and attentive. Her attention to detail for inspection and confirming details was second to none. I felt confident that I will be looked after as a tenant. She was thorough with her checks on the home and communicated well between the owner and myself to make sure we are both treated fairly and everything is in order. Friendly, considerate and easy to deal with. Thanks Andrea!
Catherine Rose

Andrea has been professional, prompt and friendly throughout. Helped us secure our new home with ease. Excellent communication.
Jaclyn Bonnici

Andrea was a pleasure to deal with. She went out of her way to really help myself and my flatmates find a property. The process was fast and stress free and we now have a great home! Highly recommend.
Max Tatton

We would give Andrea Boussicot and Best in the Bays 7 stars! Andrea and Tamara took over the management of our properties from another property manager who was completely incompetent and who had not done even basic things properly.  Andrea and Tamara swung into action and sorted it all out for us efficiently and professionally. Andrea is very professional, communicative, efficient, extremely helpful and goes above and beyond.  We are overseas with a 10 hour time difference and she appreciates that and makes herself available when needed. She has looked after two properties for us.  She is honest and will let you know of issues and will be realistic about values etc.  She also helped us with the sale of an apartment in very difficult circumstances and went above and beyond for us. We have absolutely no hesitation in recommending Andrea Boussicot to anyone, particularly to overseas people with properties in Auckland as you can be very confident that she is looking after them properly in your absence.  She is also such a lovely person to deal with. Andrea, Tamara and Best in the Bays provide a truly professional service.
We highly recommend Andrea Boussicot.
Carolynn Santamaria

Andrea is an amazing property manager to work with. She has been very helpful and made everything easy for us to move into a new property. We appreciate her assistance and proactivity. Thanks Again Andrea
Eliana Montenegro

Our experience has been one of competence, responsive and excellent communications. Since we met Andrea Boussicot (on zoom), she has systematically taken over the very messy situation left by our previous property manager in NZ. She has sorted out all the outstanding issues, fought for the best deals for our properties and generally provided good advice. As we reside in Canada, Andrea has provided peace of mind by having the kind of management style where she keeps us up to date and give us the confidence that we have the best possible outcome for our investments. Having Andrea in our corner has allowed us to have a hands-off, hassle-free landlord experience of six properties in NZ. We have no hesitation in recommending Andrea as a property manager.
Nee Khoo

Andrea Boussicot is a good tenancy agent. This includes her effective communication, and problem- solving approach
Sam Alosi

Andrea Boussicot is highly professional but also very welcoming and approachable.  If you want results and fast, then you have met the right agent.  Thank you Andrea for helping us get our place. You made the process so easy for us from beginning to end. You didn’t leave us in the dark. We love it and your awesome work!
Elena Figota

All staff of this branch have been respectful,  supportive,  and polite. They respond quickly and professionally. My agent was Andrea Boussicot. She viewed me the best houses and didn’t hide any problems with the property. She insured everything would be fixed asap. The lockdown has impacted the process of viewing properties and moving in, but she kept in contact, responded all my requests, facilated the process, and mentioned sounding communication between us and the landlord. I am so grateful, as she eased the hard process of moving to a new property.
Sophy Valentine

In mid 2020 we contracted Andrea Boussicot from Ray White (Best in the Bays) to manage a property for us in St Heliers.
As a result of this experience, we are very comfortable in highly recommending Andrea’s property management services to property owners.
Andrea has always been very responsive, excellent with follow-through and very good at keeping us informed. We fully recommend her services!!
Gary Dick

Andrea and Tamara took over the management of our properties from another property manager who was completely incompetent and who had not done even basic things properly.  Andrea and Tamara swung into action and sorted it all out for us efficiently and professionally. Andrea, Tamara and Best in the Bays provide a truly professional service.

Great service, fast fast fast. Thanks for your team’s help.
Xiaochen Zhu

Andrea, Tamara and Best in the Bays provide a truly professional service.

Great agility and flexibility. Easy to communicate and responsive.
Joaquim Groth

All staff of this branch have been respectful, supportive, and polite. They respond quickly and professionally

Trusting a property manager when you are overseas is not an easy thing. Carl Russell made it a breeze for me. Managed my Auckland property for almost eight years, no issues, no hiccups. Everything was always looked after, tenants were always looked after, and no concerns or drama for me. Thank you, Carl, you made a difference for me!
Inbal Steinberg

Absolutely highly recommend Tamara and Ray White St Heliers for renting our property. We have found her to be not only efficient but also friendly, caring and considerate. It has been a pleasure dealing with Ray White and the team. Many Many thanks.
Joy and Allan Spence

Carl has been finding us tenants for 5yrs and we’ve found him to be professional, knowledgeable, an excellent judge of character and taken a lot of stress away from us as a result. Thanks Carl!
Amy Smith

Carl Russell has being managing our properties for 7 years. He has done a fantastic job, including getting good tenants, looking well after properties, getting rent on time. He always sort out all problems in all aspects of renting for us. He is No 1 in property management.
Charles Lin Bonnie Kang

Tamara has been managing my property in Kohimarama for 8+ years. I cannot rate Tamara’s outstanding property management service highly enough. I live in Australia and she has taken care of all the stress of finding and retaining good tenants plus maintenance of the house and grounds. In that time Tamara has also managed extensive renovations to the property, including new roof, carpets and paint, and a new kitchen which would have been an impossible undertaking from overseas. Tamara is fabulous to deal with and 100% professional .. Tamara and the team truly are the Best in the Bays.
Leanne Wellington

After working with Tamara at Ray White Best Property Management for more than a decade, we would highly recommend her as a property manager. Her prompt response to maintenance issues; good communication skills and reasonableness have made her a pleasure to work with.
Bays Plumbing

Tamara has been helping us with our property at Kohi and has been an awesome help in getting our properties in order!
Wang Char-Le

Tamara at Ray White Best Property Management has been managing my property in Kohimaramara for the past 18 months. During that time she has arranged for both rewiring and redecoration with Contractors who delivered on time and on budget. The Tenants introduced have been exemplary as has been her regular monthly report and annual financial accounting. As I am abroad she has also had to cope with a myriad of smaller management problems and has always done so with great efficiency. Quite simply, The Best!
Brett Sloman

We have used Ray White as our property managers for well over ten years and whole heartedly recommend them for any property management – they have provided excellent service and quality advice and tenant engagement. Well done Ray White, and thank you.
Richard Handley

Have to agree that they are the BEST PROPERTY MANAGER in Auckland. Having used their services for different properties we own in the past 15 years, never had problems. Our manager always keeps us informed of the property situation, inspection done in time, maintenance carried out in due course. What is also important is that our properties are always tenanted with suitable tenants. A Big THANK YOU, Ray White in St Heliers Bay.
Seast Management

Tamara has been managing our property since Sept 2012. We have found her very professional and efficient both dealing with tenants and with the general upkeep and maintenance. She was always in contact and has kept the rental continuously tenanted. We have valued her input over the past six years.
Ben Wong

Tamara has managed our property for 18 years or so now and has been exceptional. She has always located for us long term, reliable tenant’s. As we live overseas we need someone trustworthy and reliable to ensure ours, and our tenants needs, are attended to with minimal delay or fuss. Tamara excels in both these areas. Her response time to emails is fantastic , and in simple terms, we couldn’t manage without her.
Michael Gallagher

Tamara is looking after our rental properties since 2014. She is excellent. She answers all my e-mails immediately. She delivers accurate statements in time and transfers the rents into our account on the first weekday of each month. She gets repairs or maintenance work done in time.
Gisela Klette

I have known Tamara for seven years now and she is very professional and is an excellent property manager. Tamara is warm and easy to approach concerning tenancy management and arising issues no matter if they are big or small, and she is attentive until they are resolved. She communicates promptly regarding requests for repairs and maintenance needed and negotiates tradesmen to make contact with me. Thanks Tamara and all of the Ray White team.
Margaret Toland

Tamara has been an excellent property manager for us – she is attentive to both landlord and tenant and thoroughly professional. Highly recommended.
Chen Jiang

We have used the services of Tamara at Ray Whites Kohimarma for the last 12 years while we have been based here in Perth WA. Tamara has managed four rental for us in the Eastern suburbs in that time She has brought us peace of mind as absentee owners through her reliability managing our properties. Plus her ability to always find good replacement tenants has meant minimal down time between tenants. Though always fair to her tenants always looks after the owner at all times. We always trust her with rent movements up or down .She has an effective feel for the market in the Eastern Suburbs
Terry & Mary Hilsz

I have been engaged in property maintenance for Tamara and her team for about 10 years, both routine rental and properties going to market. The team is efficient and professional with excellent communication. When I inform the team about issues I find outside my scope, they are sorted in a timely fashion. I highly recommend the property management team at Ray White St Heliers.
John – Madchook

I have been working with Tamara and her team for over five years and it has always been a pleasure. She has excellent organisation in every job which creates a better working environment.
Justin Park

I am a previous tenant for one of Carl’s properties. He was a fantastic property manager, who was very professional and easy to deal with and would always go the extra mile.
Ruby Wallace

We find Tamara an excellent property manager. She has chosen very good tenants for our house, she communicates extremely well and is very efficient. We have used her since 2010 and highly recommend her as a property manager.
David & Angela Edgington

Tamara has been managing my 2 properties since 2004 and I don’t know what I would do without her – I have absolute confident in her management skills and trust her implicitly – she ensures everything runs smoothly with absolutely no hassles or headaches for me. She communicates regularly so I know exactly what is happening with my properties and she always has my best interests at heart. I comfortably leave everything in her efficient, effective and capable hands. Thanks for managing my properties so fantastically, Tamara.
Joanne Edgecome

We at Factory Carpets & Vinyls, have known and worked for Tamara for many years. Tamara is a very well orgainsed Property Manager, and makes sure the jobs we do for her, run like clock work. From quoting – Organising acess- personally coming into our showroom and choosing Carpets or Vinyls to suit the property -to job completion, Tamara is always very pleasant and professional. The team at Factory Carpets

I confirm Tamara has been an exceptional property manager for our Rental Properties in Mission Bay over a number of years. These properties are both furnished and unfurnished and Tamara has been meticulous in finding very good tenants and managing their tenancies through property renovations and keeping all parties happy. I would recommend Tamara as a Property Manager and will continue to use her in the future.
Peter Lineen

Right from the start, Tamara and Ray White have impressed us with their efficient, professional manner – an approach that has enabled us work seamlessly to achieve the high standard required, primarily for safety and of course ascetic satisfaction we strive for. Because of her experience Tamara has been able to understand what is required and is excellent in telling us what she would like to achieve. I have no hesitation in recommending Tamara as your Property Manager.
Emmett Fanning

We have had the pleasure of working with Tamara Willis for over five years as a locksmith to Ray White Real Estate. We have always found Tamara to be very professional and clear with her instructions to us in all our dealings with her. I would highly recommend Tamara to anyone who is looking for a strong and organised property manager.
Dave Staples – Eastern Bays Mobile Locksmiths Ltd

I’ve been a client of Ray White St Heliers for quite some time, and have always found Tamara and her Team, courteous and friendly to deal with…a very pleasant place to do business with.
Steven Newland

I run a house washing company and have carried out a lot of work for Tamara at Ray White Kohi over the last few years. In that time we have found Tamara to be extremely professional, well organised and very focused on looking after her clients properties and presenting them in the best light possible. We work for a number of property managers throughout the Auckland region and we have found Tamara to be outstanding in her field.
James Hollins

I have been a tenant of Ray White Best Property Management for two and a half years. Tamara is always professional in her management of the property and responds to any issues arising, promptly. She is supported by a group of good tradespeople. I am impressed by, and appreciative of Tamara’s service and am confident I am in good hands.
Penny Shelton

Our company has been doing business with Tamara Willis for at least 15 years and in that time we have found her to be very professional, helpful and personable. We cannot speak highly enough of her and hope we continue to be associated with her and Ray White for many years to come.
Margaret Marsh – Ken Marsh Appliances

From August 2012 until February 2014 I have been a tenant at 19 Kohimarama Road, Kohimarama. Throughout this time the property has been managed by Tamara Willis from Ray White Best in the Bays office. Tamara has been a pleasure to deal with from the outset, she has been approachable and has always responded promptly if I had any issues with the property. I have been a tenant in Auckland for the past 13 years and in my experience Tamara has been the most professional and pleasant of all property managers I have dealt with. I wish her all the best.
Mary Wallace

I have always found Tamara Willis to be a very professional Property Manager. She is also very nice and friendly to deal with and on the rare occasions where there is a need to contact her or request action on any matter, I have found her to be very efficient and quick to action/assist in any way possible. I have no hesitation in recommending her as an excellent Property Manager.
Roy Jackson

We moved to Auckland from Sydney in January 2013 and were keen to find a suitable home what with the school year about to start. We got in contact with Tamara and she was very accommodating and friendly, just what nervous new arrivals needed! We secured a fantastic place through Tamara and over the past 12 months she has been a great support and liaison with the the landlord. Any requests or issues were dealt with promptly, it makes our lives a lot easier.
Shane & Beverley Bradnick

Let me begin by saying my husband and I are ex-pats from the USA and we’ve only been in New Zealand for about 3 months. Upon arrival, we were introduced to Tamara Willis. She finalised all our documents and paperwork on our current rental within two days. That was huge for us as we found a place we really wanted. And we love our current rental house! Tamara is very prompt to respond to any enquiries or problems we have. For example the dishwasher was malfunctioning recently and she scheduled a repairman the next day. Similarly the toilet was playing up one day, so I emailed her about it. She scheduled someone to come and look at it the same day – she’s on top of it! It is my privilege to refer Tamara Willis as an outstanding Property Manager. Tamara has always displayed a calm, caring,enthusiastic and always professional demeanor in her interactions with not only us but (from my observations) with her colleagues and other clients as well.
Irina Beckner

We wish to say that Tamara has been a great property manager for our rental property. She has always kept a good eye on the state of the property and ensuring that any repairs were done promptly. With more expensive repairs she discusses with us first and often has the best solution. Tamara has been great at picking tenants who will look after the place and makes sure that the rent is paid on time. It is great that we can be away for a considerable time and don’t have to worry that all is well. Whenever I have discussed with her about changes to the monthly statement, she has quickly sorted out any misunderstandings.
Dennis & Maud Lodge-Osborn

Tamara was my Property Manager from February 2013 until November 2013 while I was renting on Sprott Road in Kohimarama. From the very start she was very efficient and helpful. I also knew what was expected of me, and the two times that there was an issue with the house, Tamara took care of the problem the same day. I would highly recommend Tamara to any tenant or property owner.
A Beech

We have been associated with Tamara Willis and Ray White Best Property Management for many years, in fact it seems like a marriage! For us, Tamara is at the top of her game – many years have honed her into an efficient manager, (note, she wasn’t hopeless before this!). Only a phone call or email away she is always contactable and efficient in making decisions, that not only help us to ‘get on with it’, but calms the tenants in expediting their problems too. A good understanding of sub trade repairs & remedial work is encountered in all types of rental properties and this underscores her ability to resolve issues promptly.
Mike Hutson

After moving from Scotland and staying in a hotel in the CBD for 2 months Tamara from Ray White made our transition into renting in a new country easy. From the very start, she showed us around the property, explaining features of our rental house that we were unfamiliar with. She consistently kept in touch with us keeping us updated on the situation when we decided to go for the property. During the signing of the agreement she thoroughly explained how we should go about arranging electricity, water, internet etc as were were unfamiliar with how these systems worked. She clearly understands the needs and concerns of those moving from abroad and advised us on everything from local shops to where to walk our dog! Since moving in we have had a few minor issues that could not have been foreseen, all which were dealt with very quickly with Tamara letting me know when locksmiths, gardeners, electricians and plumbers would be arriving. She went out of her way to help when the toilet wouldn’t stop flushing when I called her mobile (I didn’t listen to the Ray White emergency number properly!) In the middle of the night on the eve of Waitangi Day which was above and beyond the call of duty! Overall I would definitely use Tamara if I was looking for a place to rent in this area in the future.
Ruth Cruise

My wife and I have the greatest respect for Tamara and are very confident she will manage our largest asset with decorum and professionalism. We certainly have no hesitation in recommending her to anyone who like ourselves is having to lease out our home but are worried that it is looked after.
Ian & Heather Johnstone

Tamara has been my property manager for over 8 years. During that time she has displayed great business judgement and tenant management, all with a sense of humour and a practised eye.. I rely on her to make decisions on my properties and have never been let down. I don’t think I could ask for more.
Raymond O’Brien

Tamara is outstanding – she is always available when needed and has everything sorted with minimal fuss and bother. We know our rental property is in good hands!
Rob & Monica Saunders

I am extremely pleased to have Tamara managing my properties for the last 11 years. She is thoroughly professional, reliable, proactive and super efficient. Although I am residing in UK, almost half way around the world – I am always confident that my properties are in the best of hands with her. She is certainly Ray White’s BEST!
Angela Tong

We have had the pleasure of dealing with Tamara for the past 12 years. She has dealt with all the issues that have arisen over this time efficiently and professionally and is a credit to her profession.
R & O Edmonds

Tamara’s exceptional work has given us a “personal” realtor for our property for several years while we have been living overseas. We have enjoyed a stress free renting process with easy decision making during this time and I would recommend her to anyone.
Adrienne Register

It is wonderful to have such an experienced Property Agent managing our rental property for us while we are overseas. You stood out as a capable and knowledgeable professional. Thanks Tamara for all your efforts and hard works managing our property. You are not only a fantastic property manager, you are a wonderful person. It has been a true pleasure doing business with you. Very much appreciated.
S & M Anderson

Ilan and I would like to express our deep appreciation on the great job you have done being our Property Manager over the past 6 years. Your dedication and loyalty has been a big help to us especially since we live overseas and needed extra care and support with the property. You have wisely selected tenants and made sure to minimise extra expenses. We wish you lots of success and would be happy to recommend you as an excellent Property Manager to anyone. Thanks again for all your hard work and efforts.
Ilan & Hagit Baron

“Mr Carl Russell has been my Property Manager since 1st May 2009, overseeing my 3 rental properties. He is always forthcoming with any queries I have and is quick to resolve any issues always informing me in the first instance. He acted quickly to secure good tenants where previous tenants had to vacate. It is no doubt that due to Carl’s previous experience in managing a large portfolio of apartments and owners, with many of them overseas based, he has proven to manage my properties to the utmost and definitely is an asset to the company. Carl always conducts himself very well and also his working for the New Zealand government adds to his wealth of previous experience.
Veer Charan

I cannot recommend Carl Russell enough. I experienced a nightmare tenant who went out of his way to make my life difficult! When I was at the end of my tether, and didn’t know what further to do, a friend recommended Carl. He did a superb job in sorting out the issued tenant and mediating on things, taking the stress off me. Carl knows his legal stuff backwards and I am very grateful for all his help. I would highly recommend him.
Mrs Smith

It is a great comfort to me that you manage my properties so well! Thanks ever so much Carl.
Lauretta Boswell

We engaged Carl Russell of Ray White, Kohimarama to manage the leasing of our family home in Mission Bay when we moved to Australia in 2012. Carl was very professional in all of our dealings with him. The terms and conditions of his service were clearly outlined to us and he was very pragmatic in his approach – in terms of getting the best possible solution that met our aims of a steady income to meet the outgoings as well as good tenants that would look after what had been our family home & a major investment. We were very happy with Carl’s approach and service. He was always contactable and responded promptly to our calls. We happily recommend Carl as a property manager – he offered us excellent, courteous and consistent service.
Marion Franks & Dean Carroll

Carl Russell is quickly responsive and an excellent communicator. He is totally reliable and I appreciate his integrity in the work he continues to do in looking after my rental property.
Ena Hutchinson

Carl Russell has managed my property for the last three years and I have always found Carl to be an exceptional Property Manager. Carl successfully manages and maintains my investment property with regular property visits and phone calls to update me, he is great at regular communication, and keeping me informed. Rent payments are always on-time; financial statements are posted monthly detailing all income and expenditure on the property. Carl is the type of person who will go out of his way to help you with your property and tenants. I highly recommend Carl to other prospective landlords. Carl takes away all the pressure of owning a property investment.
Kate Jones